Privacy Policy

1. Introduction

At Balay, we are committed to safeguarding the privacy and confidentiality of our villa guests, homeowners, and online visitors. This Privacy Policy explains how we collect, process, and protect your personal information when inquiring about our properties, booking private tours, or subscribing to our journal.

2. Information We Collect

• Contact Information: Name, email address, phone/WhatsApp number provided when scheduling a villa tour or requesting bespoke design consultations.
• Inquiry Details: Preferred completion timeframe, villa size preferences, and customized architectural requests.
• Technical Usage Data: IP address, device telemetry, browser type, and navigation flow to optimize website performance and image caching.

3. Use of Your Information

We utilize your personal information solely to coordinate private viewings, provide architectural feasibility assessments, answer legal title inquiries, and transmit occasional private villa release updates. We never sell, rent, or trade your personal information to external third parties.

4. Data Retention and Security

We employ strict industry-standard SSL encryption and access controls to secure your personal records. Tour request data is kept only as long as necessary to fulfill communication and client service needs.

5. Your Data Rights

You maintain the right to inspect, update, or request immediate deletion of your personal records from our databases at any time by contacting our team at hi@balay.co.